Support & Contact Us

Please fill out the contact form below and we will get back to you within 1 business days.

    Contact Info
    Shota Rustaveli Street, 11
    Ukraine, Kyiv, 02000
    [email protected]
    +380505894197
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    FAQ

    Need Help?

    Where is my order?

    Once you place your order you will receive an email confirmation. Please allow 1 business days for your order to be processed before it ships. Orders placed during weekends, special promotions, and holidays may take additional processing time due to increased order volume.

    Once your order is shipped you will receive an email confirmation with your tracking number. Tracking number check here

    How can I exchange or return an item purchased online?

    Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 30 days from your item’s ship date. We’ll give you a full refund by the same method you used to pay. You bear the direct costs for returning the products. We can refuse the repayment until the products are returned to us. Write to us ✉

    I have a promotional or discount code?

    Usually you’ll find an option to ‘use’ or ‘redeem’ your code during the payment process. You will usually be asked to enter your coupon code during the checkout stage.

    How much will I pay for shipping?

    Worldwide shipping is free! With no exceptions! From any order amount!

    How can I pay for my purchases?

    We accept online card payment with MasterCard, VISA or Paypal.

    We will only take payment from your credit/debit card or Paypal account when your order has been dispatched. The currency used is USD ($).

    How long will it take to get my order?

    Most orders arrive within 10-15 days of order being confirmed. An order confirmation Email will be sent to you, post which keep a watch out for a Email notification that you will receive from us, once your order is shipping. We provide free shipping on all orders.

    Destination International Registered mail
    Most EU countries(see exceptions below) and USA 7 – 14 business days
    Korea, Japan and Singapore 11 – 18 business days
    Canada, New Zealand 15 – 30 business days
    Rest of World 21 – 35 business days

    How can I reach out for more help?

    We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at [email protected] with your tracking number, so we can assist you with the same.

    How can I track my orders?

    When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.

    Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

    Have your tracking number? Check the status of your shipment here.

    How do I cancel my order?

    We’re really quick at getting to work on your order up which means although we’d love to, we might not be make any changes once you’ve placed it. This includes cancelling your order.

    If it’s urgent though, and if you do notice within 30 minutes, please email us at ? ✎ and we’ll see what we can do.

    If we’re not able to cancel your order, you can still send it back to us for a full refund.

    What happens if my package gets lost?

    All items purchased from Fenben.net are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    The Most Interesting News Articles

    Stay on top of all the events on our news blog, go here ➥

    Most EU countries and USA ⇒ 7 – 14 business days ✔ Korea, Japan ⇒ 11 – 18 business days ✔ Canada, New Zealand ⇒ 15 – 30 days

    Depending on the shipping method selected you may visit Ukrposhta.ua, or 17track.net and enter the tracking number that was emailed to you directly on the carrier’s website ☑

    Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 30 days from your item's ship date.

    Do You Have Any Question?